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Boots & Berrys

Hospitality for Businesses

Case in preparation

The process looked efficient. Until we followed it.

Placeholder reportage. Written from a week on the floor — awaiting cleared client work.

01Context

Placeholder. The process as it existed on the diagram, and the reason somebody asked us to look at it.

02Human insight

Placeholder. What the people running it every day already knew and had stopped mentioning.

03Idea

Placeholder. The change that addressed the cause rather than the symptom.

04Experience

Placeholder. How the working day felt before and after, for the team and for the customer.

Material

Photo, note, sketch, behind the scenes, plan

A handover across the pass in a working kitchen.
The handover where the process quietly loses its information.Behind the scenes
A person waiting beside a counter.
Waiting. Not a step on the diagram, and the longest one.Phone photo
A hand-drawn process sketch.
Sketch from the floor: the steps as the team described them.Note / sketch

The floor plan with the seating corrected on the day, and the film of the finished outcome, will sit here once the client has cleared them.

Placeholder — plan, not yet cleared

05Details

The small decisions the evening was actually made of.

  • 01Placeholder — the workaround
  • 02Placeholder — the duplicate entry
  • 03Placeholder — the handover
  • 04Placeholder — the waiting

06Outcome

Placeholder. Operational and economic effect. Nothing published before it is real and cleared.

All work